Online ordering is fast and cost efficient.  Phone calls are usually neither!  We are a 100% Internet Based business.  To select plants, customers have to be on the Internet to even look at them.  It seems logical to us for the customer to simply place the item in their shopping cart while they're looking at.  If you're concerned about security, remember, you can always mail a check as payment. 

When orders come in over the Internet, we simply process and print them, put them in a plastic work sleeve and we're set to go.   It would be much more costly for us (and ultimately, for customers) to accept phone orders.  We think that if we had a printed catalogue, there might be a need for phone orders but since you can't really shop for our plants unless you're on the Internet, the orders might as well be placed there -- on the Internet.

Furthermore for your security, we do not see or download your credit card information.  It is never in our office.  With credit card fraud so much on people's mind, we KNOW that Intuit Quickbooks Merchant Services, who processes credit cards for us, can provide FAR more comprehensive security than any small company ever could.  Even when we issue a refund, we simply reference the transaction number to have a refund issued, not your credit card information.

So for that reason, we simply can't take Phone Order (or orders by E-Mail or Regular Mail) because we don't have nor ever want access to your credit card.

We appreciate your understanding and cooperation in this matter.  

Debby and Pete Sheuchenko